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Help Desk Specialist

at Central Lakes College

Program Details

  • Award: Certificate
  • Credits: 10
  • Delivery: Face-to-face
  • WIA Certified

About this Program

Computer Support Specialists help people solve problems with their computer hardware and software. They help coworkers or people who bought their company's products. They troubleshoot the problem to determine whether to make repairs or make changes to the computer setup. Computer Support Specialists may read technical manuals to help determine the problem. They test computers to make sure they work. Computer Support Specialists may help determine a company's computer needs. At larger companies, specialists may teach staff how to use new software. As a Computer Support Specialist working with customers, one may teach customers how to install software or hardware or how to use the software purchased.

Program Locations

  • Central Lakes College, Brainerd 56401

Labor Market Information

  • Computer Network Support Specialists

  • Median wage: $28.87/hour-Above the median
  • Employment outlook: Below statewide average
  • Computer User Support Specialists

  • Median wage: $23.93/hour-Above the median
  • Employment outlook: Above statewide average
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Central Lakes College
Central Lakes College
501 W. College Drive Brainerd, MN 56401 Toll-Free: (800) 933-0346 Local: (218) 855-8037 TTY: (218) 855-8224