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Customer Service Administrative Specialist

Program Details

About this Program

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Classroom Location(s)

  • Rochester Community and Technical College 55904
Rochester Community and Technical College
Rochester Community and Technical College
851 30th Ave. SE Rochester, MN 55904
Toll-Free: (800) 247-1296
Local: (507) 258-7210
TTY: (800) 627-3529
Email: admissions@rctc.edu

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