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Customer Service Office Assistant

at Rochester Community and Technical College

Program Details

  • Award: Certificate
  • Credits: 20
  • Delivery: Partially online
  • WIA Certified

About this Program

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Program Locations

  • Rochester Community and Technical College 55904

Labor Market Information

  • Supervisors of Administrative Support Workers

  • Median wage: $25.36/hour-Above the median
  • Employment outlook: Average
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Rochester Community and Technical College
Rochester Community and Technical College
851 30th Ave. S.E. Rochester, MN 55904 Toll-Free: (800) 247-1296 Local: (507) 285-7265 TTY: (800) 627-3529 Email: getinfo@rctc.roch.edu