Customer Service Office Assistant
- Award: Certificate
- Credits: 20
- Delivery: Offered entirely online with face-to-face options available for some/all sections.
- WIA Certified
About this Program
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.
- Rochester Community and Technical College 55904