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Computer Service Desk Technician

at Hennepin Technical College

Program Details

  • Award: Certificate
  • Credits: 25
  • Delivery: Face-to-face where some online courses may be available or required.
  • WIA Certified

About this Program

The Computer Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers. Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. All students must pass the Computer Literacy assessment test before registering for these courses.

Program Locations

  • Hennepin Technical College, Brooklyn Park 55445
  • Hennepin Technical College, Eden Prairie 55347

Labor Market Information

  • Computer Network Support Specialists

  • Median wage: $28.87/hour-Above the median
  • Employment outlook: Below statewide average
  • Computer User Support Specialists

  • Median wage: $23.93/hour-Above the median
  • Employment outlook: Above statewide average
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Hennepin Technical College
Hennepin Technical College
9000 Brooklyn Blvd. Brooklyn Park, MN 55445 Local: (952) 995-1300 Email: