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Desktop Support

at Hennepin Technical College

Program Details

  • Award: Associate in Applied Science
  • Credits: 60
  • Delivery: Face-to-face where some online courses may be available or required.
  • WIA Certified

About this Program

Desktop Support Specialists provide technical assistance, support, and advice to customers and other users. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems and resolve recurring difficulties. Desktop Support Specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Program Locations

  • Hennepin Technical College, Brooklyn Park 55445
  • Hennepin Technical College, Eden Prairie 55347

Labor Market Information

  • Computer Network Support Specialists

  • Median wage: $28.87/hour-Above the median
  • Employment outlook: Below statewide average
  • Computer User Support Specialists

  • Median wage: $23.93/hour-Above the median
  • Employment outlook: Above statewide average
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Hennepin Technical College
Hennepin Technical College
9000 Brooklyn Blvd. Brooklyn Park, MN 55445 Local: (952) 995-1300 Email: